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Complaints Procedure

We take complaints seriously, any complaints will be dealt with promptly by our team.

If you wish to register a complaint, please contact us in writing or by telephone to the following:

The Complaints Officer
Cornerstone Finance
Unit E, Copse Walk
Cardiff Gate Business Park
Cardiff
CF23 8RB
Tel no: 02921 660 550

If we cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service who can be contacted at:

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Tel no: 0800 0234 567

Get Expert Financial Advice

Sturgess Mortgages Solutions Ltd provide professional mortgage services to customers in Swansea, Wales. Please book an appointment or come and visit us at our office. Alternatively, you can book a callback.

Book a Consultation Arrange an Appointment
Shaun Sturgess from Sturgess Mortgage Solutions

Customer Reviews

Our mission is, and always has been, to serve our customers interests by providing an honest and totally transparent service, making all communications easy to understand and adopting a fair and easily understood charging policy.

  • I can’t recommend Shaun highly enough! From start to finish, he has gone above and beyond in helping me through the mortgage process. Not only... Full Review

    Sammantha J
    23 July 2025

  • Sturgess mortgage solutions have literally took all the stress away from myself and my wife during the whole process, Shaun's communication back and... Full Review

    Jordan E
    23 July 2025

  • Being a first time buyer, everything seemed so complicated and overwhelming. I tried other agencies who were not helpful and then I found Sturgess... Full Review

    Kelly W
    23 July 2025

  • As first time buyers the process of buying a home can be very confusing however Shaun and the team made the whole process simple and easy for us to... Full Review

    C Porter
    23 July 2025

  • Absolutely brilliant. Can't fault Shaun or the team, very helpful and really good service. Had Shaun to sort our second mortgage and a brilliant... Full Review

    Megan R
    23 July 2025

  • Shaun helped me through the whole process of getting my mortage to getting the keys, he was absolutely brilliant couldn’t recommend enough!... Full Review

    Carys B
    23 July 2025

  • Amazing experience! Would highly recommend... Full Review

    Sophie E
    23 July 2025

  • Very good company Shaun and Taylor are very helpful and professional, everything has gone smoothly and would definitely recommend Sturgess... Full Review

    Kathryn B
    23 July 2025

  • Flawless service from start to finishBrilliant communication through email, what’s app and on the phone.Service is managed through a portal... Full Review

    Joseph M
    23 July 2025

  • Shaun and the team have been amazing throughout my mortgage application process. Nothing has been too much trouble and always on hand to answer any... Full Review

    Lauren F
    23 July 2025

  • Absolutely fantastic service. Couldn’t thank the team enough for their efforts. Thank you again... Full Review

    J Dudley
    23 July 2025

  • Used Shaun to get a mortgage on a new house.After using estate agents own advisors in the past, the difference is service was huge.Not only did... Full Review

    Zoe P
    23 July 2025
The greatest compliment you can pay us is to refer your friends, family and colleagues.
Welsh Enterprise Awards AMI SMP Three Best Rated Vouched For 2024 Cornerstone Best Mortgage broker in Swansea

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